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Man United advertise for new job of ‘supporter escalations executive’ as they ramp up war on ticket touts that has angered fanbase

United have come under fire from sections of the fanbase amid a clampdown - which some claim is unjust - led to 685 accounts banned and 464 supporters sanctioned or warned.

By MIKE KEEGAN · Daily Mail

Published: Tuesday, 6 October 2026 at 9:55 AM

Key Things to Know

Manchester United are hiring a supporter escalations executive to handle touting investigations, appeals, and sanctions.
The club's ticket clampdown previously resulted in 685 banned accounts and 464 warnings or sanctions.
The Manchester United Supporters Trust criticized the enforcement process for lacking transparency and compelling evidence.

The Story in 60 Seconds

Manchester United are advertising for a full-time 'supporter escalations executive' amid an escalating crackdown on ticket touting. The new role will oversee investigations, sanctions, appeals, and escalations, utilizing AI to analyze ticketing data and patterns. The move follows an ongoing enforcement drive that previously saw 685 accounts banned and 464 supporters warned or sanctioned.

The clampdown has sparked friction with fans, leading to protests against club ownership and criticism from the Manchester United Supporters Trust over insufficient evidence. United rejected claims that the policy aims to resell tickets to overseas fans at inflated prices, maintaining that the goal is to protect access for genuine supporters.

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